Senior Account Manager ISP

Senior Account Manager – ISP

About FiberHome

FiberHome is a global provider of telecommunications and information technology solutions, with a strong presence in optical communications, broadband access, network infrastructure, and digital connectivity.

Driven by innovation and a customer-centric approach, we deliver advanced solutions that support the expansion, modernization, and digital transformation of telecommunications operators and Internet Service Providers worldwide.

As part of our continued business expansion in Brazil, we are looking for an experienced, results-driven Senior Account Manager – ISP to join our Commercial team. This professional will be responsible for developing strategic accounts, generating new business opportunities, and strengthening FiberHome’s presence among Brazil’s leading ISPs.

Key Responsibilities

• Identify, prospect, and develop new business opportunities among Brazil’s Internet Service Providers;
• Manage, strengthen, and expand relationships with strategic accounts, key decision-makers, and relevant industry stakeholders;
• Lead the entire sales cycle, from market mapping and prospecting to proposal development, negotiation, and contract closing;
• Develop strategic account plans focused on customer growth, revenue generation, and long-term partnerships;
• Build trusted relationships with C-level executives, technical leaders, procurement teams, and other senior stakeholders;
• Understand each customer’s business priorities, technical requirements, and investment plans to propose tailored solutions;
• Work closely with Pre-Sales, Product, Technical, Project, and Delivery teams to develop competitive technical and commercial proposals;
• Prepare and deliver executive presentations, business proposals, commercial strategies, and account development plans;
• Lead negotiations involving complex contracts, pricing structures, commercial terms, and strategic partnerships;
• Monitor market trends, competitors, customer investments, and emerging business opportunities within the ISP segment;
• Maintain an accurate and up-to-date sales pipeline, account forecast, opportunity records, and commercial reports;
• Ensure proper coordination between the commercial and operational teams throughout the sales and delivery process;
• Achieve the company’s revenue, profitability, market-development, and account-growth targets.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Engineering, Technology, Telecommunications, or a related field;
• Solid experience in B2B sales within the telecommunications or ISP market;
• Proven track record in managing strategic accounts and developing business with leading ISPs in Brazil;
• Strong understanding of broadband access, fiber-optic networks, telecommunications infrastructure, connectivity, and solutions for Internet Service Providers;
• Active and well-established network of contacts within the Brazilian ISP ecosystem;
• Advanced English proficiency, as English is required for daily communication with international teams and stakeholders;
• Experience negotiating complex contracts and engaging with C-level executives and senior decision-makers;
• Strong commercial acumen, strategic thinking, and customer-oriented mindset;
• Excellent communication, presentation, relationship-building, and negotiation skills;
• Results-driven profile with the ability to manage ambitious sales targets and complex sales cycles;
• Strong planning, organization, and pipeline-management skills;
• Availability for frequent business travel within Brazil.

Preferred Qualifications

• Postgraduate degree or MBA in Business, Technology, Telecommunications, or a related field;
• Proficiency in Spanish or Mandarin;
• Previous experience working for a telecommunications vendor or technology solutions provider;
• Experience selling network infrastructure, broadband access, optical communications, PON, or fiber-optic solutions;
• Established relationships with major regional and national ISPs;
• Experience managing high-value opportunities and long-term strategic accounts.